Refund policy

Return & Refund Policy

Effective Date: 02/15/2027

At Blacklight Social (“BLS,” “we,” “us,” or “our”), we aim to provide memorable, immersive, and positive experiences for our guests. This Return & Refund Policy explains how refunds, returns, and cancellations are handled for tickets, experiences, and merchandise.

1. Experiences, Tickets & Event Purchases

All ticketed experiences, event passes, reservations, memberships, and admission fees are final sale, unless otherwise stated in writing at the time of purchase.

Because our experiences involve limited capacity, scheduled programming, staffing, and venue preparation:

  • Tickets are non-refundable

  • Tickets are non-transferable, unless explicitly stated

  • Missed events or no-shows are not eligible for refunds

2. Event Changes or Cancellations by Blacklight Social

If Blacklight Social cancels or reschedules an event due to operational reasons, safety concerns, or circumstances beyond our control, we may offer one of the following at our discretion:

  • A rescheduled date

  • Store credit

  • A refund to the original payment method

Refunds, if issued, will be processed within 7–14 business days.

3. Merchandise Returns

Returns apply only to physical merchandise purchased directly from Blacklight Social.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned within 14 days of delivery

  • Proof of purchase is required

Certain items are non-returnable, including:

  • Sale or promotional items

  • Limited-edition or custom items

  • Gift cards

4. Damaged or Incorrect Merchandise

If your merchandise arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

📧 info@blacklightsocial.com

Include your order number and clear photos of the issue. If approved, we will replace the item or issue a refund at no additional cost.

5. Refund Processing

Approved refunds will be issued to the original payment method only. Processing times vary depending on your financial institution, but typically appear within 7–14 business days after approval.

Shipping costs are non-refundable, unless the return is due to our error.

6. Exchanges

At this time, Blacklight Social does not offer direct exchanges. If eligible, you may return an item and place a new order.

7. Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback. Unauthorized chargebacks may result in account restrictions or denial of future purchases.

8. Policy Updates

This Return & Refund Policy may be updated from time to time to reflect operational or legal changes. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about returns or refunds, please contact us at:

Blacklight Social
📧 info@blacklightsocial.com
📍 33166, Miami FL.